TechKnowPartners, LLC is a business/technology strategy and infrastructure professional product and services provider serving small to mid-sized businesses in Tempe, Arizona and surrounding areas. The firm's “sweet spot” is network telephony, and it is a VoIPstar Systems authorized dealer for IP-PBX and Contact Center systems.
TechKnowPartners offers a portfolio of business/technology (B/T) services aimed at aligning technology strategy with business strategy and leveraging unified communications platforms.
The firm recognizes that today no enterprise can have a business strategy that does not include a technology strategy.
TechKnowPartners has two major business lines: technology strategy consulting and technology infrastructure design, installation, and support.
The technology strategy practices embraces business strategy, enabling solutions from vision to value.
The firm delivers complete technology solutions that leverage client/server, cloud, and mobile platforms.
Technology strategy consulting service lines include:
- "Hi-Spot" reviews for quick assessments and direction setting
- Security and compliance reviews
- Business/technology strategy alignment and positioning
- Understanding personal styles
- Organizational reviews and performance assessments
- Business information/data, application, database, and technical architecture
- Information, process control, and telecommunications technology planning
Technology infrastructure design, installation, and support product and service lines include:
Product lines:
- Primerserve product package – network telephony, small business server, and hosted customer relationship management (CRM) for up to 50 employees
- Progreserve product package – network telephony, small business server, and hosted customer relationship management (CRM) for up to 100 employees
- Network telephony - VoIPstar Cygnus IP-PBX
- Network telephony - VoIPstar Scorpius IP-PBX
- Network telephony - VoIPstar Orion Contact Center
- Network telephony - VoIPstar FailSafe™ automatic hot spare
- Servers, workstations, laptops, mobile devices, routers, switches, access points, hard drives, and phones
- Office productivity applications
Service lines:
- Diagnostics
- Computer repair
- Data recovery
- Cleansing (spam, spyware, and virus)
- Firewalls and data security
- Hosting
- Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) provision
- Online backups
- Mobile device, workstation, and server maintenance
TechKnowPartners offers Primerserve and Progreserve product packages that combine a phone system, a small business server, and a hosted CRM that provide one-stop shopping for businesses. The firm combines these packages with a “Hi-Spot” review with business models for administrative and operational activities; the associated network design for cloud, office, and mobile platforms; and office productivity applications such as CRM and accounting. Thus, the firm is able to offer turnkey solutions to small to mid-sized businesses that make it easier for users to acquire and manage both their communications and information needs.
Primerserve includes the VoIPstar Cygnus IP-PBX for network telephony; Progreserve includes the VoIPstar Scorpius IP-PBX.
In addition to Primerserve and Progreserve, TechKnowPartners offers the VoIPstar Orion Contact Center – an entry level IP contact center platform with a full feature set that rivals systems costing three to four times as much. These features include inbound call handling, outbound calling (both automatic and manual), lead tracking, and integration with other data systems. TechKnowPartners also offers the VoIPstar Failsafe™ automatic hot spare; this system provides complete redundancy with the Cygnus, Scorpius, and Orion systems.
TechKnowPartners combines business and technology expertise to provide high quality, low cost, and fully functional solutions to micro home-based businesses, small professional and medical offices; educational institutions (both academic and vocational); light manufacturing, distribution, and retail businesses; construction, maintenance, and repair businesses, customer call and contact centers; and non-profits."
TechKnowPartners – working with you today for your technology needs tomorrow – from vision to value.
Overview
Nigel A.L. Brooks' profile on Amazon.com
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